Privacy Policy
1. This privacy policy (“Privacy Policy”) is designed to help User understand how Intelligence Security Printing Company Limited (“Roy Mark”) collects, uses and shares information that Roy Mark or Roy Mark’s third-party service providers may collect from users when User accesses Roy Mark’s Platform.
2. For the purposes of the Privacy Policy, Roy Mark will call Roy Mark’s ordering platform, mobile apps and all corresponding support and interactions with User the “Roy Mark’s Service”. By using the Roy Mark’s Service, User agrees to the terms of this Privacy Policy.
3. Roy Mark may receive and store Personal Information, Non-Personal Information and Financial Information (collectively “Information”) that User provides when User interacts with Roy Mark.
a. “Personal Information” is information that specifically identifies an individual (e.g. name, mailing address, GPS location, email address or phone number).
b. “Non-Personal Information” is information about an User, but by itself does not identify a specific individual (e.g. demographic information, usage data, device hardware and software data, broad geographic location, and download history).
c. “Financial Information” is information relating to payments and billings (e.g., name, account information, billing address).
4. Roy Mark may use the Information for the following purposes:
a. For application, creation, operation and administration of accounts and records for User.
b. To handle comments, enquiries and complaints.
c. To process orderings, billings, payments and deliveries.
d. For identification and verification purposes.
5. Roy Mark collects Information through User’s use of the Roy Mark’s Service, when User connects to third-party service providers, and communication with Roy Mark. Here are a few examples of when Roy Mark may collect Information:
a. When User contacts Roy Mark by phone, email, Roy Mark’s contact page or other means.
b. When User creates an account on the Roy Mark’s Service.
c. When User purchases products or services in or through the Roy Mark’s Service.
d. When User interacts with Roy Mark’s third-party service providers.
6. The provision of the Information is voluntary. However, if User elects not to provide the Information to Roy Mark, Roy Mark may not be able to supply User with the relevant information or services or to process User’s request.
a. By using the Roy Mark’s Service, User is consenting to Roy Mark collecting Non-Personal Information without any further permission or notification. Roy Mark may collect Non-Personal Information directly from User, through Roy Mark’s third-party service providers, or automatically through tools including, but not limited to, cookies, web beacons and analytics programs embedded within the Roy Mark’s Service.
b. The Roy Mark’s Service may contain links to other sites that are not owned or controlled by Roy Mark. Please be aware that Roy Mark has no control over these sites and is not responsible for the privacy practices of such other sites. This Privacy Policy applies only to Information collected by the Roy Mark’s Service.
7. Roy Mark follows generally accepted industry standards to protect against or prevent unauthorized access to or disclosure of the Information. For Roy Mark, this includes, but not limited to, ensuring that all Personal Information and Financial Information is collected via encrypted connection (using secure socket layer technology “SSL”) and is disclosed only on a “need to know” basis. That said, Roy Mark cannot guarantee absolute security of Information because no method of transmission over the Internet or electronic storage is 100% secure. And while the collection and use of Information by third-party is not covered by this Privacy Policy, Roy Mark does take commercially reasonable measures to ensure Roy Mark’s third-party service providers comply with the terms of this Privacy Policy, but Roy Mark is not responsible and liable for any actions of any third-parties that may receive any of such Information.
8. The primary reasons Roy Mark collects Information is to provide the Roy Mark’s Service, improve Roy Mark’s service standard and communicate with User regarding User’s use of the Roy Mark’s Service. As a general matter, Roy Mark does not sell and typically will not disclose User’s Personal Information to third parties without User’s consent. Here are a few examples of what Roy Mark does with Information:
a. Roy Mark may use User’s Information in conjunction with monitoring performance system to analyze internal business systems, improve the Roy Mark’s Service, fulfill requests for additional products and conduct research.
b. Roy Mark may use User’s Personal Information to contact User about the Roy Mark’s Service, and Roy Mark reserves the right to contact User with respect to important information, notices or changes relating to the Roy Mark’s Service.
c. Roy Mark may use Information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person, violations of Roy Mark’s terms and conditions or as otherwise required by law.
9. Roy Mark reserves the right to disclose Non-Personal Information at its discretion and without limitation. However, Roy Mark will not disclose User’s Personal Information or Financial Information except in the following circumstances:
a. Roy Mark may share Information in relation to any of the situations listed in Clause 8 above.
b. Third-Party Service Providers. i. Roy Mark may use third-party companies and individuals to perform functions on Roy Mark’s behalf. Examples include fulfilling orders, processing payments, hosting, data storage, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Roy Mark will provide such entities with access to Information needed to perform their functions, but will take measures to ensure that they may not use it for other purposes.
c. Legal.
i. Roy Mark may disclose Information to respond to court orders and other legal process, or to establish/exercise Roy Mark’s legal rights. Roy Mark
may also disclose User’s Information to defend against legal claims when Roy Mark believes that disclosure is necessary to protect Roy Mark’s rights, protect User’s safety or the safety of others, investigate fraud, or respond to a government request.
d. With User’s Consent.
i. There may be additional instances where User or Roy Mark may wish to allow disclosure of Personal Information and Financial Information about User. Roy Mark may make such disclosures with User’s consent.
10. The Roy Mark’s Service is hosted in Hong Kong Special Administrative Region (“Hong Kong”). If User is accessing the Roy Mark’s Service from the EU, US, Canada, or any other regions with laws or regulations governing the collection, use, and disclosure of personal information, that differ from the laws of Hong Kong, then please note that User is transferring User’s personal information to Hong Kong which does not have the same information protection laws as other regions.
11. The terms and conditions as set out herein and any dispute or matter shall be governed by and construed in accordance with the laws of Hong Kong. Both User and Roy Mark shall submit to the non-exclusive jurisdiction of the Hong Kong courts.
12. Roy Mark has the absolute discretion to revise this Privacy Policy. In the event of any dispute hereunder, Roy Mark’s decisions shall be final and conclusive.
13. If User has any questions regarding how Roy Mark protects User’s Information or this Privacy Policy, please feel free to contact or WhatsApp Roy Mark’s service hotline at (852) 5239 3803 from 10:00 to 17:00, from Monday to Friday. Or please send email request to prucs@roymark.com.hk.